Thank you for purchasing our cookbook digital download. Please read this policy carefully before making your purchase.
Refund Policy for Cookbook Digital Download:
We understand that sometimes issues may arise with digital downloads. However, we would like to emphasize that due to the nature of our product being a digital download, we generally do not offer refunds. Once the purchase is complete, and the digital cookbook has been downloaded, we are unable to retract the product.
Refunds Are Available Under the Following Circumstances:
- Inability to Access the PDF: If you are unable to access the PDF file after completing the purchase, please Contact Us. We will investigate the issue promptly and provide assistance to ensure you can access the digital cookbook.
- Support Unable to Provide a Working PDF: In the event that our support team is unable to provide a working PDF file to the customer within a reasonable timeframe, a refund may be issued. We strive to resolve such issues efficiently and to the customer’s satisfaction.
How to Request a Refund:
To request a refund, please Contact Us. Provide detailed information about the issue you are facing, including any error messages, to expedite the resolution process.
- Contact Support: Send a message using the contact form on our contact page explaining the issue and your request for a refund.
- Support Investigation: Our support team will investigate the issue and work towards a resolution.
- Refund Approval: If the issue cannot be resolved, and it falls within the scope of our refund policy, a refund may be approved.
- Refund Processing: Once approved, the refund will be processed using the same payment method used for the original purchase.
- Refund requests must be made within 7 days of the original purchase date.
- Refunds are issued at the sole discretion of our support team.
- Refunds are not applicable for any other reasons aside from those mentioned in this policy.
By completing the purchase of our cookbook digital download, you acknowledge and agree to abide by the terms outlined in this Refund Policy.
Thank you for your understanding and cooperation.